First please take a look at our Knowledgebase before opening a new ticket.
You might find the solution for your problem there.

Our Knowledgebase contains information on all AA-Team products and is a helpful resource for all buyers. If you don’t find what you’re looking for, open a ticket and our support staff will respond to your query.
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When opening a new ticket you should know that it can take up to 7 days until your request will be answered (during regular business hours).

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